Terms and Conditions

SHIRLEY MK Terms and Conditions:

Prices

Prices are included on the Order Forms for Oxley Park Academy and for The Hazeley Academy. For all other items, the price will be given to the customer and agreed by them before an order is processed. Shirley MK reserves the right to adjust prices at any time before (but not after) an order is accepted.

Ordering

Orders will be accepted by email or by telephone. Order forms can be handed in to the school Receptionists or posted through to the Finance Department at The Hazeley Academy. Full payment should be enclosed and the envelope marked for the attention of Shirley MK. During busy periods, Shirley MK will set up a ‘shop’ at The Hazeley Academy on a Saturday. Details will be posted on the website www.shirleyMK.biz  If items are not readily available, the customer will be advised of when to expect delivery.

Payment methods

Payment will be accepted in cash, by cheque made payable to SHIRLEY MK or by bank transfer. Where change is due against a cash payment, this will be paid to the customer no later than upon delivery of their order.

Delivery/Collection

An order will normally be ready within 30 days of Shirley MK receiving it. During very busy periods, an order may take longer to be ready and the customer will be advised. If an item is out of stock, the customer will be notified and given an expected date for availability. Orders may be delivered via the school, collected in person or delivered by Shirley MK.

Returns and Exchanges

Goods may be returned for a refund or exchanged within 14 days of them being received if they are in a perfect and an unworn condition. Faulty items will be exchanged, or a refund made to the customer. It may also be possible for Shirley MK to arrange for repairs to be made.

Cancellation of orders

Under the terms of the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, it is our responsibility to supply you with goods that meet your consumer rights.  If you have any concerns that we have not met our legal obligations please contact us.

  You have a right to cancel the contract without giving any reason but we would very much appreciate hearing your views. The cancellation period starts when we enter into a contract with you and will end 14 days after you have taken possession of the goods we are supplying you. In order to exercise your right to cancel you must inform us of your decision in writing by letter, by email etc. You may use our cancellation form. To meet the cancellation deadline, you should let us know that you wish to cancel before the cancellation period has expired.

If you cancel this contract we will reimburse you all that you have paid us. This  may be reduced to take account of the loss in value of the goods caused by any unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day that we receive the goods that we supplied back from you, or
  2. If earlier, 14 days after the day you provide evidence that you have returned the goods, or
  3. If there were no goods supplied or if there were goods and we offered to collect them, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Download the cancellation form here